Terms of Service

These terms govern your use of this website and any engagement with Throughline ("we", "us"), including the automation assessment, discovery calls and consulting services described on this site.

Submitting the assessment or contact form does not create a client relationship. That begins only when we both sign a written agreement or statement of work.

We provide consulting, design, build and ongoing operation of business automations and AI-powered workflows. The exact scope of any engagement — deliverables, timelines, tooling and responsibilities — is defined in a proposal or statement of work agreed in writing.

Examples shown on this site, including the Automation Library, assessment output and any estimated savings figures, are illustrative. They describe the kind of work we do, not guarantees of results.

Engagements are typically structured as a one-time audit, a fixed-scope build project, or a recurring operations retainer, as described on the pricing page. Pricing in a signed proposal supersedes anything shown on this site.

Invoices are payable within the period stated in the proposal. Work may be paused if invoices remain unpaid; recurring services are billed monthly in advance.

Accurate results depend on accurate input. You agree that information you provide — about your workflows, tools, team and processes — is complete and correct to the best of your knowledge.

Where our systems connect to your accounts, tools or data, you confirm you have the right to grant that access and to process the data those tools contain.

We treat your business information as confidential and use it only to deliver the services. Our handling of personal data is described in the Privacy Policy.

Automations we build for you, and the data they process, remain yours. We retain nothing beyond what is needed to operate and improve the systems we run for you.

You own the outputs we deliver for your business: the workflows, automations, documentation and configurations built under your engagement, upon payment.

We retain ownership of our own frameworks, methods, tooling and pre-existing materials, and of the content on this site.

Automation decisions can have legal, financial and regulatory consequences in your industry. Our recommendations are operational guidance, not legal, accounting or compliance advice.

We do not guarantee specific cost savings, revenue outcomes or timelines. Estimates — including those from the assessment and the ROI calculator on this site — are directional planning figures.

To the maximum extent permitted by law, our liability under any engagement is limited to the fees you paid us for the service giving rise to the claim. We are not liable for indirect or consequential losses, including lost profits or lost data.

Either party may end a recurring engagement with the notice period stated in the agreement. Fixed-scope projects follow the cancellation terms in their statement of work.

On termination we will hand over documentation, configurations and access in an orderly state, as agreed in the engagement terms.

We may update these terms from time to time; the version on this page is the current one. Questions can go to

hello@throughline.example.